Patient Care

"The care was exceptional. I've been to large city hospitals and I've not seen the degree of skill I saw at Copley. I was x-rayed immediately, put to bed, the pain was taken care of and every nurse who came in to check on me was friendly. If I ever need anything in New York City, I'll come back to Copley!"
John Squire, New York City, NY & Montpelier, VT

"Having never before been in Copley Hospital's Emergency Department, I was (and am) totally impressed by the level of care and expertise I received."
  Tessa Milnes, Stowe

"The nurse was very considerate and the doctor listened, explained my injury and then treated me - giving me ownership of my recovery.  The way I envision personal health care to be conducted."
  Myrna Locke, Hyde Park

Patient-centered care is more than a buzz word at Copley - it is a way of life! We know you are more than just a patient. You are a friend, a neighbor and a member of our family. We believe that you deserve to be cared for just as you would care for your own family - with respect, dignity and feeling. Our staff come to the hospital each day with the understanding that they can make a difference in someone's life everyday - and they do!

We listen to what you tell us. Your thoughts and suggestions drive change at Copley. That's why we regularly rank in the top 5% for "Overall Patient Satisfaction" when compared to all other hospitals across the country according to Press Ganey & Associates, the nation's leading healthcare satisfaction survey firm.

You have the power to make a difference in your care at Copley. We encourage you to take an active role in your healthcare. Ask us questions, share your concerns and provide us with feedback. Let us meet your needs and exceed your expectations. You are in control of your care at Copley.